Privacy policy

Last updated: July 20, 2026

Siag Innotech Private Limited ("Krausler", "we", "us", "our") operates krausler.com (the "Site"). This policy explains what personal data we collect, why we collect it, and how we use it when you visit the Site or buy our products.

Information we collect

You give us directly: name, email, phone number, shipping and billing address, and payment details when you place an order, create an account, or contact support.

Collected automatically: IP address, browser type, device information, pages viewed, and referring URLs, gathered through cookies and similar technologies.

From service providers: order and delivery status from our shipping partner, and payment confirmation from our payment gateway. We do not store your full card or UPI details; these are processed directly by our payment provider.

How we use your information

  • To process and deliver your order
  • To send order confirmations, shipping updates, and support replies
  • To respond to warranty and return requests
  • To improve the Site and our products
  • To send marketing communications, only if you have opted in, with an unsubscribe option in every email

Sharing your information

We share data only with parties who need it to fulfil your order or run the Site:

  • Shopify, our e-commerce platform
  • Razorpay, for payment processing
  • Shiprocket, for order fulfilment and delivery
  • Google Analytics and Google Search Console, for site performance and traffic insight

We do not sell your personal data to third parties.

Cookies

The Site uses cookies to keep items in your cart, remember your preferences, and understand how visitors use the Site. You can disable cookies in your browser settings; some features may not work correctly if you do.

Data retention

We retain order and account information for as long as needed to comply with tax, accounting, and consumer protection laws, and delete or anonymise it afterward.

Your rights

You may request a copy of the personal data we hold about you, ask us to correct inaccurate data, or request deletion of your account and associated data, subject to our legal obligation to retain transaction records. Contact us at hello@krausler.in for any of these requests.

Contact

Questions about this policy: hello@krausler.in or +91 7014777344.