Refund policy

Last updated: July 2026

We want you to be happy with your SturmPro or SturmGo. If something's wrong, here's how returns and refunds work.

Return window

You may request a return within 7 days of delivery. After 7 days, we're unable to accept returns except under warranty (see the Warranty Policy).

Conditions for return

• The product must be unused, in its original packaging, with all accessories, manuals, and the box intact
• Proof of purchase (order number or invoice) is required
• Products showing signs of use, physical damage, or missing accessories may be refused or subject to a deduction

Non-returnable situations

• Products damaged due to misuse, unauthorised repair, or accidental drops
• Free gifts or promotional items included with an order

Defective or damaged-on-arrival products

If your product arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with your order number and photos or a short video of the issue. We'll arrange a replacement or refund without asking you to bear return shipping costs.

How to start a return

1. Email hello@krausler.in with your order number and reason for return
2. We'll confirm eligibility and share pickup or drop-off instructions
3. Once we receive and inspect the product, we'll process your refund or replacement

Refund timeline

Approved refunds are issued to the original payment method within 7–10 business days of us receiving and inspecting the returned product. Bank processing times may add a few extra days on top of that.

Exchanges

If you'd prefer an exchange over a refund (for example, a different colour or unit), mention this when you contact us and we'll confirm availability.